An e-Khata rejected notice is annoying, not fatal. Nearly every rejection comes down to one of six things, and five of them you can fix yourself in a week. This is what each reason actually means, and what to do about it — in the order that saves you the most time.
Key takeaways
- Read the reason first. The portal tells you why. Fix that one thing and reapply.
- Never start a fresh application to escape a rejection. Same officer, same defect, more waiting.
- Tax arrears are the most common cause. Clear them before you apply, not during.
- A name mismatch needs the tax record fixed first. That order is slower to start and far faster to finish.
- One reason is not a paperwork problem at all — a plan deviation is a building problem, and resubmitting will never fix it.
Stuck on a rejection? Send us the reason the portal gave and the address. We will tell you which of the six it is and what it takes to clear. Free, on any Bengaluru property — including ones on our listings.
Start by reading the reason
This sounds obvious. People skip it constantly.
When an application is rejected on e-Aasthi, the portal states why. That line is the whole job. Everything below is just translating it into what you actually have to go and do.
What you should not do is open a new application and hope. A fresh submission goes to the same officer with the same defect attached, and you have lost your place in the queue for nothing. Fix, then resubmit the same application.
1. Property tax arrears
The single most common reason, and the simplest to understand. Your tax has to be paid in full and current before an application will move.
People get caught here in two ways. Either they genuinely did not know there were arrears — common on an inherited property, or one that was let for years through an agent. Or they paid recently and assumed it had landed, when the receipt sits against a different assessment number.
The fix: pull your tax position by your SAS property tax ID, pay everything outstanding, keep the receipt, and reapply. Do not apply while a payment is still clearing. Wait until the system shows nil due.
One thing to check while you are in there: that the payments went against your property. An arrears notice on a property you thought was clear sometimes means someone has been paying against the wrong assessment number for years, and that is a bigger conversation.
2. The owner name does not match
This one takes the longest, and the instinct most people have about it is wrong.
The name on your tax record has to match the name on your sale deed. Not roughly. An initial where the deed spells the name out, a middle name that appears in one and not the other, a surname recorded before marriage — any of those is enough.
The fix, and the order matters: correct the underlying tax record first, then apply for the e-Khata. Most people do it the other way round, applying and hoping the officer will overlook it. They do not, and you lose a cycle finding out.
Correcting the record needs your deed and identity proof, and it takes longer to start than it does to finish. Where a name changed on marriage, carry the document that shows the change. Where the difference is an initial, the deed is the authority — the tax record is what gets amended to match it.
3. The documents are unreadable
The easiest problem on this list and a surprisingly frequent one.
If an officer cannot read your sale deed, nobody rings you about it. The application simply comes back. A phone photo taken at an angle, in bad light, with a shadow across the page, is not a document as far as the portal is concerned.
The fix: scan everything flat, in daylight, as a PDF rather than a photograph. Check each page opens and is legible at full size before you upload it. This costs an hour and saves a fortnight, and it is the cheapest insurance in the whole process.
Worth doing even when you have not been rejected. A borderline-legible upload that gets through still sits in your record as the copy everyone refers to later.
4. The GPS coordinates do not match
This requirement catches people out because they assume it means the address. It does not.
You are asked for the actual latitude and longitude of the property — the ones you get standing on the plot with your phone. Not the address geocoded by a map app, which can land you on a road a hundred metres away, or on a different survey number entirely.
The fix: go to the property, take the coordinates there, and resubmit. If you cannot get there, ask whoever can — a tenant, a neighbour, the caretaker.
The reason this matters is the site inspection. An officer visiting the coordinates you gave needs to arrive at the property you described. If those two things are not the same place, the application fails, and it will keep failing.
5. Missing or incomplete documents
Not quite the same as unreadable. Here the file opens fine, it just does not cover what it needs to.
Two versions of this account for most cases. The encumbrance certificate period is too short — people pull a short window to save a little money, and it does not reach back far enough to show the transaction being relied on. Or the approved building plan or layout plan is missing, because the owner never had a copy and did not realise it would be asked for.
The fix: get the EC for a period long enough to cover the relevant transaction, and get a copy of the approved plan before you resubmit rather than halfway through. If you have never had the plan, sourcing it is the slow part — start it the day you are rejected, not the week after.
6. Dimensions do not match the approved plan
This is the one that is not really about paperwork, and it deserves a straight answer.
The dimensions on your application are checked against the approved plan, not against a tape measure. If a previous owner enclosed a balcony, added a floor, or built past the setback, the numbers diverge — and the divergence is real.
No amount of resubmitting fixes a deviation. It is a construction issue wearing a paperwork costume. Applying again with the same numbers gets the same answer, and applying with numbers that match the plan but not the building is a worse idea than it sounds.
What to do: get advice before you spend months on the portal. Depending on the scale of the deviation, the route may be regularisation, or it may be accepting that the property carries a B-Khata and planning around that. Both are workable. Pretending the deviation is not there is not.
If you are not sure which category your property falls into, our guide to A-Khata, B-Khata and e-Khata sets out what each status actually costs you in practice.
If you are buying, this is your problem too
A seller with a pending or rejected e-Khata is describing a delay they are about to hand to you.
Three questions settle it quickly. Has the e-Khata been issued, and is it final rather than draft? If it is pending, when was it applied for and what does the portal say the current stage is? If it has been rejected, what reason did the portal give?
All three are checkable, and a straight answer takes about thirty seconds. Hesitation on the third one usually means reason six. Our e-Khata sample walkthrough shows what a genuine final certificate looks like, field by field, so you can tell the difference yourself.
For ready-to-move projects — Prestige Sunrise Park in Electronic City is one where handover is done — the Khata should already exist and be produced before you pay an advance. If it cannot be, that is information.
Stuck and getting nowhere? KMDS runs a helpline for e-Khata on 7259585959, Monday to Friday, 10:00 am to 5:30 pm, closed between 1:30 and 2:30.
Common questions
Why was my e-Khata application rejected?
Almost always one of six things: unpaid property tax, an owner name that does not match the sale deed, unreadable document uploads, GPS coordinates that do not match the property, missing documents such as a short encumbrance certificate or no approved plan, or dimensions that differ from the approved plan. The portal states which.
Should I start a new application after a rejection?
No. Fix the specific defect the portal named and resubmit the same application. A fresh application goes to the same officer with the same problem and only costs you time.
How long does it take to fix a rejection?
It depends which reason. Unreadable uploads and wrong GPS coordinates are same-day fixes. Tax arrears take days. A name mismatch or missing documents take weeks. A plan deviation is not a paperwork fix at all.
My name is spelt differently on the tax record. What do I do?
Correct the tax record to match your sale deed first, then apply for the e-Khata. Doing it in that order is slower to begin and much faster to finish. The deed is the authority; the tax record is what gets amended.
Can I get an e-Khata if my flat has a plan deviation?
Not by resubmitting. A deviation is a construction issue, and the dimensions are checked against the approved plan. Get advice on regularisation, or plan around the property carrying a B-Khata.
The seller says the e-Khata is “in process”. Is that enough?
No. Ask when it was applied for, what stage the portal shows, and whether it has been rejected before. A pending application is a delay the seller is about to hand to you, and all three answers are checkable.
Related reading
Send us the rejection reason
Tell us what the portal said and we will tell you which of the six it is, what it takes to clear, and roughly how long. No charge, and no obligation to buy through us.
